As leaders in today’s ever-changing business landscape, the ability to adapt your management approach to meet the needs of different situations and team members is more essential than ever before. This situational style of leadership, first developed by leadership gurus Ken Blanchard and Paul Hersey in the 1960s, is known as situational management.
In this blog post, we will explore what situational management is, the different types of situational leadership, traits all good situational managers should cultivate, the many benefits this flexible management approach offers, and real-world examples of situational leadership in action.
Situational leadership refers to adapting your style of managing to the needs of the situation and your team. Rather than sticking to one rigid style of leadership, situational managers flexibly change their level of directive behavior and supportive behavior based on the task, circumstances, and developmental level of their team members.
The goal is to match team members with the right leadership style to empower them, meet them where they’re at developmentally, and bring out their very best. Mastering this versatile skillset allows you to unlock the talents and potential within your organization. When properly applied, situational leadership enhances engagement, productivity, and outcomes through targeted support of both people and processes.
The principles of situational leadership first emerged in the late 1960s within the organizational behavior field, most notably through the research and development work performed by Paul Hersey and Ken Blanchard around leadership adaptability.
Hersey and Blanchard built their framework upon the Function Leadership Model created by Robert Tannenbaum and Warren Schmidt in 1958. This earlier model plotted the intersection between three axes – leader focus, team focus, and situational elements – advocating that managers weigh conditions and follower readiness to choose the optimal style.
Hersey and Blanchard expanded greatly upon this groundwork throughout their collaboration at the Center for Leadership Studies. In 1969, they penned “Life Cycle Theory of Leadership,” which introduced the idea that the appropriate leadership approach depends on the maturation level of followers.
A few years later, they enhanced the model by including specifics on adapting support and guidance based on the development level of team members. As followers gain skills, confidence, and commitment in a task area, leaders can pull back on directive behaviors and nurture autonomy. Their framework was termed Situational Leadership Theory (later revised to Situational Leadership Model).
This adaptive approach recognizes that diverse situations and individuals require an appropriate alignment between direction and support to optimize outcomes. As competence and willingness evolve, leaders must attune their style accordingly while keeping larger goals in sight.
Hersey and Blanchard’s Situational Leadership Model encompasses four core leadership styles, ranging from highly directive to mostly delegative in nature. The styles differ in terms of the guidance and emotional support offered to followers and are mapped across two key dimensions:
By balancing and adjusting these two behaviors, leaders can match their style to the needs of a given situation. The four styles are:
This very directive style is best applied when leading new or relatively inexperienced followers. With S1, leaders define roles, give instructions, establish processes, supervise implementation, and set a clear path to goal achievement. It requires one-way communication that is largely leader-driven.
This style still provides substantial direction, but also persuades followers by explaining rationale, soliciting feedback, and earning buy-in. With S2, leaders aim to build confidence and skill sets through two-way communication, clarifying decisions, and motivational reinforcement when progress is made.
With S3, leaders instead facilitate and collaborate on execution strategies while offering high support and encouragement. Now that followers have gained competence, the leader shifts to shared decision making, active listening, praising wins, and guiding through workflow hurdles via group participation.
In S4, leaders hand over full responsibility based on the skill, experience, and proven motivation of highly developed followers. The leader sets overall goals and parameters, then empowers the self-sufficient employee to map their own process. The S4 leader intervenes only when major redirection is required.
Determining the proper leadership style amounts to accurately assessing follower competence and commitment before selecting the approach that provides just enough guidance and support without limiting development.
Truly great situational managers have a few traits in common that enable their flexible, team member-focused approach:
There are so many upsides for teams led by flexible, diagnostic situational managers:
The benefits for situational managers are also plentiful. Their ability to bring out the best in each person naturally makes them more respected and effective leaders. Diagnosing and adapting to meet ever-changing needs also builds critical thinking, emotional intelligence, communication and coaching muscles – highly valued leadership skills.
To better envision application nuances, let’s explore a few real-world examples of situational leadership and management in action from various sources and industries. Many highly respected leaders demonstrate the power of situational leadership in action:
Jack Stahl, president of Coca-cola from 1978 to 2000, highlighted in an interview the importance of situational leaders who possess the ability to assess each circumstance and determine the appropriate level of involvement required.
Early in his career while Stahl was preparing a prospectus for a public offering, he delegated the project without thoroughly evaluating the necessary level of oversight. Unfortunately, the project didn’t meet expectations, leading Stahl to understand the significance of knowing when to step in and take the lead.
Mastering the craft of situational leadership is mission-critical for today’s leaders. The business landscape grows more complex by the minute, and leading team members amidst constant change requires diagnosing needs and adapting your style in real-time. Take it from the situational leadership greats – from coaches to CEOs – flexing your management muscles across directing, coaching, supporting and delegating accelerates team member growth, amplifies your influence, and drives competitive advantage.
Yet so many leaders rely on one narrow leadership style, stubbornly sticking to what feels comfortable versus what will mobilize their team members to victory. Do not let this vital situational leadership capability remain an unrefined craft in your organization.
Platinum Group is a human capital management resource with solutions to help you streamline operations so you’ll have time to manage your business. No matter which division you work with: Payroll/HR or Accounting, our team is built upon a foundation of support, service, camaraderie and collaboration that we share both in-house and with our wonderful clients. For more information about Platinum Group, or to schedule a demo of isolved, please visit our website.